Terms & Conditions

WHITEDREAM VILLAS

The booking terms and conditions outlined here are governed by Greek Law. By proceeding with a booking through White Dream Villas, you fully agree to these conditions. Along with the relevant information provided on this website, they will constitute your contract with White Dream Villas. It is important to carefully read and understand these terms before proceeding.

White Dream Villas, acts as the authorized agent for the property owner (“the Owner”) of the rental property (“the Property”). Any booking made through us establishes a contract between you (the intended visitor or visitors to the Property, collectively) and the Owner, with us serving as the intermediary. Deposits, excluding security deposits, are held in trust for the Owner and are passed directly to them upon receipt.

Please note that White Dream Villas is not a search engine or an instant booking platform for villas. The villas listed on this website are subject to various conditions, such as availability. To rent a holiday villa through White Dream Villas, you must either send us an email, fill out the enquiry form, or contact us via the provided phone number. Some of the villas have an online booking system which can be used.

1. Your booking 

1.1 Agreement when making a booking. 

When you make a booking with us, the Lead Booker (the first person listed on the booking) agrees on behalf of all individuals named on the booking that:

a. They have read these terms, have the authority to do so, and agree to be bound by them. 

b. They consent to our use of personal data in line with our Privacy Policy. They are also authorized to disclose the personal details of all individuals named on the booking, including any special categories of data such as health conditions, disabilities, and dietary requirements. 

c. They confirm that they and all members of the party are over 18 years of age. If the booking includes services with age restrictions, they declare that they and all members of the party meet the required age criteria to purchase those services. 

d. They accept financial responsibility for payment of the booking on behalf of all individuals named on the booking.

1.2 Making a booking. To make a booking, you have the option call us, submit an online enquiry on our website, or send us an email. Some of our Villas have an online booking system you may use to secure the villa instantly.

1.3 Ensuring the suitability of your chosen property. It is your responsibility to carefully review the property and local area description and select the most suitable property that meets your requirements. If you or anyone in your group has specific needs or requests, please contact us before making the booking. 

1.4 Providing information about your party. Before your departure, it is crucial that you provide us with the details of all individuals in your party. The use of the property, its grounds, and amenities is strictly limited to the individuals listed on the booking. Inviting other individuals (friends or external providers) to the property during your stay, even if they are not staying overnight, is only permitted with our prior written consent.

2. Our contract with you 

2.1 Acceptance of your booking. We will accept your booking and establish a contract between you and us when we send you a confirmation invoice that outlines the details of your booking. This contract will be governed by the terms stated herein.

2.2 Checking your documents. It is your responsibility to carefully review the confirmation invoice and any other documents we provide you with as soon as you receive them. If any information on the confirmation invoice or other documents appears to be incorrect or incomplete, please contact us immediately, as it may not be possible to make changes at a later stage. Please ensure that the names on the confirmation invoice exactly match the names in your passport, including all middle names. 

2.3 Unable to accept your booking. If we are unable to accept your booking, we will notify you and will not charge you. If you have already made a payment, we will refund it to you. This situation may arise if your selected property or rental vehicle is no longer available or if we have identified an error in the price or description of the property or rental vehicle. 

2.4 Booking reference. We will assign a reference number to your booking and inform you of it upon confirming your booking. Please provide us with the booking reference whenever you contact us regarding your booking, as it will help us assist you more efficiently.

3. Price of and payment for your chosen arrangements 

3.1 Finding the price of your chosen arrangements. The prices displayed on our website are in Euro (€). The total price of your selected arrangements, including VAT, will be indicated to you during the booking process and confirmed in the payment of the booking. 

3.2 What happens if the price is incorrect: Despite our efforts, there may be instances where the prices of the properties or vehicle hires, we offer are incorrect. We typically verify prices before accepting bookings. If the correct price of a property or car hire at the time of your booking is lower than the stated price, we will charge you the lower amount. Conversely, if the correct price is higher, we will contact you to seek your instructions before accepting your booking. In cases where a pricing error is evident, unmistakable, and could reasonably have been recognized by you, we may cancel the booking and refund any payments made.

3.3 Price changes after booking: Once the price of your chosen property or car hire has been confirmed at the time of booking, it is guaranteed and will not be subject to increase (unless there has been a pricing error as described in clause 3.2) or if you decide to make changes to your booking, including adding people to your reservation (see clause 3.4).

3.4 Occupancy of the property and adding to your party: Each of our properties has a maximum occupancy limit, including both adults and children, which is clearly stated on the property webpage. Some properties offer reduced prices for smaller groups during specific travel periods. The price you pay will be calculated based on your group size and travel dates at the time of confirmation. The maximum group size and number of available bedrooms will be clearly indicated on your confirmation invoice. If you wish to increase the size of your party or add additional bedrooms, please contact your Villa Specialist. If the property can accommodate more people or has extra bedrooms available, it may be possible to add them for an additional fee, if applicable.

4. Payment details:

4.1 Payment methods: We accept payments through bank transfers, we also accept payment by debit card, including MasterCard Debit, Visa Electron, and Visa Debit. Please note that payments made with a corporate card will incur a non-refundable 3% surcharge, which reflects the processing costs associated with this type of payment.

a. To secure your booking, a deposit is required at the time of booking. However, for certain properties, a full payment may be necessary. We will inform you in advance of the booking process about the deposit requirement and its value, if applicable. 

b. If you have paid a deposit, the remaining balance of your property cost must be settled no later than 9 weeks before the start of your booking, unless otherwise specified at the time of booking. 

c. The due date will be stated on the confirmation invoice. A reminder will be sent to your registered email address. You can make the balance payment through bank transfer or debit card. Failure to make the balance payment by the due date will be considered as a cancellation of your booking, and the deposit paid will be retained as the applicable cancellation charge, as outlined in the relevant clause 6.

5. Your rights to make changes to your confirmed booking

5.1 Requesting changes to your booking: If you wish to make changes to your booking after receiving the confirmation invoice, except for changing the property itself (see clause 5.6 for details on that), you must notify us in writing as soon as possible. We will assess the feasibility of the requested change and inform you accordingly. If the change is possible, we will provide information about any resulting price adjustments or other necessary changes and ask for your confirmation to proceed. If we cannot accommodate the change or if the consequences of the change, such as an increased price, are unacceptable to you, you may consider canceling your booking (see clause 6).

5.2 Amendment fee: If your requested change can be accommodated, you will be responsible for all costs and charges incurred or imposed by our suppliers, along with an amendment fee, prior to implementing the change.

5.3 Changing your party size: 

a. Reducing your party size: You may reduce the size of your party at any time before departure. However, this will not result in a reduction of the total price or refund of any payments already made (deposit or balance). 

b. Increasing your party size: If you wish to increase your party size beyond the maximum occupancy of your booking, it will only be possible if the chosen property can accommodate the additional individuals. In such cases, a supplement fee will be applicable. This supplement fee will either be added to the booking cost for the full property, as agreed with the owner, or it will be a payment to increase the occupancy of the property if the original booking was based on a reduced occupancy rate.

5.4 Transferring your booking: If you want to transfer your booking to another person, the transferee(s) must agree to be bound by the terms and conditions of the booking and meet any requirements of the original booking. We reserve the right to refuse the transfer if, in our reasonable opinion, the property is not suitable for the transferee(s). Failure to meet these transfer conditions will be considered as a cancellation by you, and cancellation charges outlined in clause 6 will apply.

5.5 Changing the date of your booking: If you wish to change the date of your booking to another date within the same calendar year and at the same property, please inform us. We will inform you about the availability of the alternative date and the associated charges for making the change. Any requests to change the date must be submitted at least 60 days prior to arrival, or cancellation charges will be applicable. Please note:

• If you change your booking to a week in a lower price bracket than the original booking, the price of the original booking will still apply unless otherwise agreed upon in writing.
• If you change your booking to a week in a higher price bracket than the original booking, the applicable higher price bracket at the time of the change will be applied. You will be informed about the additional charges, and they must be paid to proceed with the change. If you decide to change the date of your booking to a date in the following calendar year or beyond, it will be treated as a cancellation of the original booking, and a new booking will need to be made. Cancellation charges specified in clause 6 will apply to the original booking.

5.6 Changing the property: If you wish to change the property you have booked, it will be treated as a cancellation of your original booking, and a new booking will be created. Cancellation charges outlined in clause 6 will apply to the original booking.

6. If you wish to cancel your confirmed booking

6.1 Villa’s Cancellation Policy

You may cancel your confirmed booking at any time prior to arrival. To cancel, the Lead Booker must contact us in writing using the contact details provided upon booking (info@whitedreamvillas.com). Your notice of cancellation will only be effective when received by us. The amount of refund you receive, regardless of your reasons for canceling, will depend on the date of your cancellation. The required time to complete the transaction may vary depending on your bank.

Please provide the following information to info@whitedreamvillas.com:

• Name
• Surname
• IBAN
• Swift Code / BIC
• Name of Villa
• Dates of Reservation
• Reason for Cancellation

6.2 Calculation of cancellation charges: When determining the cancellation charges outlined, we have taken into account anticipated cost savings and the potential income from alternative bookings for the property, to the extent that such alternative bookings are likely to be secured. If the cancellation charge is stated as a percentage, it will be calculated based on the total invoice cost, excluding any non-refundable amendment charges.

6.3 Refund process: If you are eligible for a refund due to the cancellation of your booking, we will refund you the amount you paid for your chosen arrangements, minus the applicable cancellation charge. The refund will be issued using the same method of payment that you used for the original transaction.

6.4 Travel insurance: It is mandatory for you to have comprehensive travel insurance either prior to or at the time of booking (Depending on the reason for cancellation, you may be able to recover the cancellation charges (excluding any excess) through your travel insurance policy. You must make the claim directly with your insurance provider, and upon request, we can provide you with a cancellation invoice to support your claim.

7. Our rights to make changes to or cancel your confirmed booking

7.1 Non-payment of balance: If you fail to pay the balance of your booking on time, we have the right to cancel your booking and retain the deposit you have already paid.

7.2 Incomplete party details: If we or the owner/manager of the property discover that the number of individuals staying at the property exceeds the number stated on your confirmation invoice without our prior written permission and payment of any additional costs, we reserve the right to terminate your booking. In such a situation, no refunds will be provided, and we will not be responsible for any further obligations to you.

7.3 Changes or cancellations due to Events Beyond Our Control: If we are forced to significantly change or cancel your booking due to unforeseen circumstances or events beyond our control (referred to as Events Beyond Our Control in clause 11), we regret to inform you that we will not be able to compensate you or cover any costs or expenses you may incur. However, you will be entitled to a refund of the money you have paid, excluding any costs that we have incurred and are unable to recover. It is essential for you to have travel insurance that covers these situations.

7.4 Changes or cancellations within our control: If we need to significantly change or cancel your booking for reasons within our reasonable control and cannot offer a suitable alternative, you will receive a full refund of all payments made. However, we will not have any further liability towards you, and we cannot compensate for any additional expenses or losses you may experience as a result of such changes or cancellations.

8. Your responsibilities

8.1 Travel insurance: It is your responsibility to purchase adequate travel insurance that covers your needs, including activities you plan to undertake, cancellation, medical expenses, repatriation, and personal liability claims. You should carefully read and understand your insurance policy and ensure it provides sufficient coverage. If you choose to travel without adequate insurance, we will not be liable for any losses that could have been covered by insurance.

8.2 Travel advice: We recommend consulting the relevant travel advice from your country of residence before making a booking to gather information about your chosen destination. It is also advised to review the travel advice again before your departure.

8.3 Behaviour: You are expected to conduct yourself in an orderly and acceptable manner. If your behavior or that of any member of your party is deemed to be causing or likely to cause distress, danger, annoyance, or damage to property by us, the property owner, villa staff, our suppliers, or any other person in authority, we reserve the right to terminate your booking without further liability. You may be held responsible for any damage or losses caused by your actions, and payment for such damage or losses must be made directly to the supplier. We are not responsible for the actions or behavior of other guests or unrelated individuals.

8.4 Commercial filming/photography: Commercial or editorial filming/photography is not allowed at our properties unless prior written permission has been obtained. Specific conditions may apply in certain cases.

8.5 Event hosting: Hosting events, whether commercial or non-commercial, is not permitted at our properties unless prior written permission has been obtained, and any applicable charges or surcharges have been paid. Additional conditions may apply, which will be communicated to you before granting permission.

8.6 Security of the property: While our properties are insured, it is your responsibility to ensure the property is adequately secured at all times. This includes locking doors, closing windows and shutters, securing valuables, and setting security systems. Failure to take reasonable security measures may make you liable for any damage or loss that occurs. It may also affect your personal liability insurance coverage.

8.7 Passports & Visas: You are responsible for checking and meeting the passport, visa, health, and immigration requirements relevant to your itinerary. Ensure you check the up-to-date requirements with the respective embassies, consulates, and your doctor. Failure to comply with these requirements may result in travel restrictions or other losses. You agree to reimburse us for any fines or losses incurred due to your non-compliance.

9 If there is a problem during your stay

9.1 Reporting a problem during your stay: If you encounter any issues with your property or vehicle hire, you must immediately inform your representative. You will be provided with their contact number before your stay. The representative will make reasonable efforts to assist you and resolve the problem. It is essential to notify us promptly so that we have the opportunity to address the matter while your booking is in progress.

9.2 Unsatisfactory experience after your stay: If you have a complaint or claim that you wish to pursue, please contact your Whitedream Villas within 28 days of your return. We will investigate your complaint or claim and provide a full response as soon as possible. Please note that investigations may involve gathering information from overseas, which may take a few weeks.

10. Our responsibilities to you

10.1 Duty of reasonable skill and care: We have a responsibility to exercise reasonable skill and care in selecting property and vehicle hire providers. However, we are not liable to you for the actual provision of the property or vehicle hire, except in cases where it is proven that we have breached our duty and caused damage to you. Therefore, as long as we have chosen the property or vehicle hire provider with reasonable care and skill, we will not be liable for anything that occurs at the property or for any acts or omissions of the property provider or others.

10.2 Responsibility for your acts or acts of third parties: We will not be held responsible for any injury, illness, death, loss (including loss of possessions or enjoyment), damage, expense, cost, or any other claim resulting from: 

a. The actions or omissions of the affected person(s), or

b. The actions or omissions of a third party unrelated to the provision of your property or car hire, which were unforeseeable or unavoidable.

10.3 No responsibility for services not agreed upon: We are not liable for any services that are not part of our contract. This includes additional services or facilities provided by the property provider or any other supplier that are not advertised on our website or agreed upon as part of our contract. It also includes any excursions or activities you arrange during your stay.

10.4 Unforeseeable losses: We cannot be held responsible for any damage, loss, expense, or other sum(s) that, based on the information you provided prior to accepting the booking, we could not have reasonably foreseen as a result of breaching our contract or any fault on our part or that of our employees or suppliers. We are also not liable for any expenses or losses related to business activities or any indirect or consequential losses.

10.5 Liability that cannot be excluded or limited: Our liability to you cannot be excluded or limited in cases where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, the negligence of our employees, agents, or subcontractors, as well as liability for fraud or fraudulent misrepresentation.

10.6 In order to recover any loss from us, such loss must have been reasonably foreseeable at the time this agreement was entered into and when the claim is made. You acknowledge that it would not be reasonable for us to be responsible for losses that were never contemplated by either party at the time your booking was confirmed and this agreement was entered into. The maximum amount of our liability to you is limited to the total amount of commission actually received by us in relation to the booking under these Conditions.

10.7 Covid-19 limitation of liability: While we acknowledge our obligations to adhere to official COVID-19 or other pandemic guidance from governments or local authorities, it is important to note that we will not be held liable for any refunds, compensation, costs, expenses, or other losses incurred by you due to COVID-19 or any other pandemic outbreak.

11. Events Beyond Our Control: 

11.1 “Events Beyond Our Control” refers to situations that are beyond our or our supplier’s control, and the consequences of which could not have been avoided even with reasonable measures. These situations may include, but are not limited to, war, riot, civil strife, terrorist activity, industrial disputes, natural or nuclear disasters, adverse weather conditions, floods, epidemics and pandemics (including the ongoing impact of the COVID-19 pandemic), fires, airport, port or airspace closures, restrictions or congestion, flight or entry restrictions imposed by regulatory authorities or other third parties, FCDO advisories against travel to a specific destination, and any other government restrictions on travel. 

11.2 Our responsibility for Events Beyond Our Control: Unless stated otherwise in these terms, we are not liable, including for compensation, costs, and expenses, if the performance of our obligations under this contract is prevented or affected by Events Beyond Our Control, or if you suffer any damage, expense, or loss as a result of such events.

11.3 Covid-19: You acknowledge that property providers must comply with national and/or local guidance and requirements related to Covid-19, and they have implemented certain measures accordingly. These measures may include the use of personal protective equipment by staff (and possibly by guests), social distancing, restrictions on the number of people using certain facilities, designated entrance and exit routes, mandatory hand sanitization, limited entertainment options, and limited availability of food and drink. We anticipate that these measures will not significantly impact your enjoyment of your stay, as they are implemented to ensure your safety and the safety of others.

12. Safety Standards and your Health

12.1. The safety standards and regulations applicable are those of the country you are visiting. Therefore, please exercise caution when in unfamiliar buildings or surroundings and familiarize yourself with the escape route from your property in case of fire. Properties may have “hazards” such as open staircases, unfenced areas, mezzanines, open drops, etc., and it is essential that your party takes responsibility for their own safety. As with all rental properties in prime locations, there may be a small risk of burglary. We request that all villa owners provide suitable security measures for their properties. However, it is your responsibility to ensure that the available measures are used when necessary, including locking doors, closing and securing shutters, securing valuables in a safe, and setting security systems. We cannot accept any responsibility for any loss resulting from failure to follow these steps. Any valuables left at the property are left at your own risk.

12.2. Swimming pools and Jacuzzis by their very nature carry inherent risks. It is crucial that you and all members of your party exercise great care when using or being near any swimming pool(s) at the property. Take time to familiarize yourself with the depth(s), layout, and any change of depth in the pool, including infinity edges, by physically checking it before use. Please note that depth markings may not always be accurate. Everyone should walk rather than run around or near the pool and read the pool notices. Diving into the pool or entering it while under the influence of alcohol is strictly prohibited. It is essential to check the pool every day before use and report any apparent defects. While many pools are not fenced, if you require a fenced pool, please inform us at the time of booking so that we can locate a suitable option. Whether fenced or not, children must be supervised at all times by a responsible adult. We and the property owner have no liability for any death or personal injury arising from the use of or connected with the swimming pool, except to the extent that such liability cannot be excluded by law.

12.3 Terraces: Some of our properties have balconies and/or terraces, which may be accessed via steep, narrow, unrailed, or uneven staircases. These areas may have drops and other risks associated with them. It is important to note that these areas may not be suitable for individuals with limited mobility. When using these terraces, please exercise extra caution. Ensure that children are never left unsupervised and do not allow them to climb on railings or walls. Neither we nor the property owner accept liability for any death or personal injury arising from the use of or related to the terraces, except to the extent that such liability cannot be excluded by law.

13. Special requests, medical conditions, disabilities and reduced mobility

13.1 Special requests: If you have any special requests, it is important to inform us at the time of booking. While we will do our best to communicate any reasonable requests to the property owner or manager, we cannot guarantee their fulfillment unless they are specifically confirmed in writing. Please note that the inclusion of a special request on your confirmation invoice or other documentation does not guarantee that the request will be met. All special requests are subject to availability unless specifically confirmed. Conditional bookings, which are dependent on the fulfillment of a particular request, cannot be accepted. 

13.2 Babysitting: We do not recommend or endorse any specific childcare or babysitting providers, as we do not consider ourselves qualified to do so. While we understand that many clients may require these services when booking a property, it is the responsibility of parents to ensure the safety, security, and suitability of any childcare or babysitting providers. Clients should conduct their own checks and feel comfortable with the chosen providers. Please note that most providers may not possess official childcare qualifications. Any arrangements made with local staff for babysitting or childcare are entirely at your discretion. We do not vet or assess the suitability of local staff for providing childcare, and we cannot assume any responsibility or liability for such arrangements.

13.3 Medical conditions: If you or any member of your party has a medical condition, disability, or reduced mobility that may impact your property booking or the booking process, it is important to inform us before confirming your booking. This allows us to provide guidance on the suitability of your chosen property and assist with the booking process. You must provide us with full written details of the condition, disability, or reduced mobility at the time of booking. If the condition develops or worsens after the booking has been made, please notify us as soon as possible.

13.4 Medical assistance during your booking: We are not medical experts. In the event that you require medical attention during your holiday, local medical services should be contacted for emergency treatment. You are solely responsible for accepting and covering the costs of such treatment. Please note that medical practitioners may only communicate in their native language. Our local staff will be available to assist and provide translation if necessary, but we cannot be held liable for any aspect of medical treatment provided to you while on holiday.

14. Wildlife, Pets and the surrounding area

14.1 Wildlife: Many of our properties are located in rural areas where wildlife, including animals and insects, is a natural part of the environment. It is not uncommon to come across animals such as rodents, deer, goats, or stray cats, as well as insects like wasps, bees, mosquitoes, flies, ants, scorpions, or spiders. These creatures can be attracted to swimming pools, nearby streams or ponds, local vegetation, and leftover food from outdoor meals. We advise you to keep doors and windows closed whenever possible and to clean up all food remains after meals, both indoors and outdoors. Please refrain from intentionally feeding local animals, as it can encourage them to return and may inconvenience future guests.

14.2 Allergies: If you have allergies triggered by animals, please inform us before booking. While we cannot guarantee the absence of animals or their presence in the past, we can recommend properties where the likelihood is reduced, such as properties where owners have not kept animals.

14.3 Pets: By default, our property owners do not accept pets unless special arrangements have been made.

14.4 Noise: We kindly ask that you be considerate of the local environment and your neighbors, avoiding excessive noise or disturbances that could disrupt others or wildlife during your stay. Neither we nor the property owner can be held responsible for noise or disturbances originating from outside the property boundaries or beyond the owner’s control.

14.5 The surrounding area: We and the property owner cannot be held responsible for any changes to the area surrounding your chosen property or the behavior of individuals who are not directly employed or contracted by us or the property owner. This includes changes to the local area resulting from natural causes like fires, storms, or diseases affecting plants and trees, as well as actions by third parties such as littering, tree removal, or construction work.

15. Marketing collateral and website accuracy

15.1 Photographs: The photographs displayed in our marketing materials and on our website are intended to provide a general impression of the properties we feature. Please be aware that certain aspects of the property may have changed since the photographs were taken. For example, the owner may have removed furniture or made changes to the garden layout. We cannot be held liable if such situations arise.

15.2 Our advertising material: The marketing collateral and website are our sole responsibility. They are not issued on behalf of, nor do they commit, any independent organization or carriers whose services are featured in them.

15.3 Beaches featured in photographs: Some of the photos on our website and in our marketing materials may depict beaches near or accessible from our properties. Beaches are subject to natural events such as erosion and storms, which can cause significant changes. These changes may include the washing away of sand, the presence of pebbles or rocks, or the accumulation of seaweed. We cannot guarantee that the beaches shown in the photographs will remain exactly the same as when they were taken. We will make an effort to inform you of any significant changes when possible, but we cannot be held responsible for such phenomena.

16. Your data protection:

16.1 White Dream Villas is committed to complying with personal data protection legislation, specifically the GDPR (General Data Protection Regulation). The personal data you provide to us enables us to process your final booking and provide the requested services. We have implemented security measures to ensure that our guest database remains inaccessible to unauthorized individuals or entities.

However, White Dream Villas may need to disclose certain personal data to its Service Providers and Financial Administrator. Nevertheless, we will not share this information with these third parties without your explicit consent, which will be obtained through a special authorization form.

By submitting an inquiry or proceeding with a booking with White Dream Villas, you and all guests participating in the trip automatically agree to the terms stated above.

17. Other important terms:

17.1 Transfer of agreement: We reserve the right to transfer our rights and obligations under these terms to another organization. If such a transfer occurs, we will inform you in writing, and your rights under the contract will not be affected.

17.2 Supplier conditions: Property owners and other suppliers may have their own terms and conditions that apply to the services they provide. These terms and conditions may limit or exclude their liability to you. Upon request, we can provide you with copies of the relevant parts of these terms and conditions.

17.3 Transfer of rights: You may not transfer your rights or obligations under these terms to another person without our written consent.

17.5 Severability: If any part of these terms is found to be illegal or unenforceable by a court or relevant authority, the remaining parts will still be in force and continue to be fully effective.

17.7 Governing law: These terms and conditions are governed by Greek law. Any disputes arising from these terms and conditions will be subject to the exclusive jurisdiction of the Greek courts.

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